Compucard’s Terms, Conditions & Policies

Warranty, Checks, Returns, Credit, Credit Cards and General Policies

RETURNS: Returned items may not be returned without a Return Merchandise Authorization (RMA) Number from our customer service department.

Non-defective items can only be returned if they were purchased directly from Compucard, Inc. and must be returned in unused condition and in the unopened, original packaging which the freight is paid by customer. If the return is for defective items, the freight will be refunded.

Due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original packaging. Retail, commercial and government customers must request an RMA within 10 days of receiving order for a full refund of the purchase price.

If a customer buys 10 items of 100 each (normal packaging for most products) which has been ordered, then decides to return them, only nine packages may be returned for credit as long as they are returned unopened.

WARRANTY: Compucard Inc. products are warranted against defects in packaging, material and workmanship for 90 days from the original purchase. No item may be returned without a Return Merchandise Authorization Number from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty.

MINIMUMS: May apply to specific items. Other items such as ribbons, plastic cards, and our in-house service bureau work does not apply to this minimum. Individual items such as blank plastic cards requiring add-ons such as signature panels, magnetic stripes in some cases, cards less than .024 and .030 thickness, and color cards may have their own minimums imposed by the factory. Call us regarding any specific questions.

CHECKS: We reserve the right to not accept checks under the following conditions:

(1) Due to the dollar amount of the first few orders.
(2) Any out of the country shipments must be by wire transfers until a satisfactory relationship has been established.
(3) Special import orders may require payment in advance and will not be subject to cancellation except as shown below.
(4) If we have had prior problems with your checks.
(5) Your check history is unfavorable.

Company checks on established US companies will normally be accepted.

COD’S: We do not ship by COD.

RETURNED CHECKS: There is a $30.00 service charge for each check returned for any reason.

NET-30: To approved open accounts which are current, our terms are net 30. We expect all invoices to be paid within 30 days from the date of the invoice or credit privileges may be suspended. Do not submit purchase orders with anything besides net-30 as to terms or they will be rejected. To apply for a net-30 account you must have been in business for at least 2 years to be considered. Submit 3 credit references of companies you are currently doing business with along with your banking information. This may be on your own form or our electronic form. Also provide us with a description of what your company provides/sells, the type of company you are (corporation, etc.) and the date your business started.

For any orders not paid within 30 days there is a 5% up charge per every 30 days late.

CREDIT CARDS: We accept MasterCard, Visa and American Express. However we reserve the right to not accept cards under the following conditions:

(1) Due to the dollar amount of the first few orders.
(2) Any out of the country shipments must be by wire transfers until a satisfactory relationship has been established.
(3) Special import orders may require payment in advance and will not be subject to cancellation except as shown below.
(4) Prior problems with your credit cards.
(5) Any card which is issued outside of the United States.
(6) Any card which does not have an address and Zip Code match.
(7) Any order for thermal printers or supplies which seem suspicious.
(8) Any order for thermal printers or supplies which require large quantities of product.

EXPORTS: Orders shipping out of the United States WILL require payment by wire transfer. No exceptions. We do not extend credit to companies outside of the US and in most cases, we will not accept credit cards as payment for orders. This has been made necessary by the great amount of fraud through the Internet especially with stolen cards. Banking information for wire transfers will be given to those requesting it. When we have established a satisfactory relationship after a period of time, we may consider credit cards as payment. When ordering merchandise you must advise how you prefer shipments sent. Smaller shipments normally are done by either UPS or Federal Express International Priority. Larger orders may be shipped by ocean freight. You may also have your own transfer agent pick up at our dock. In any event, you are responsible for all shipping costs, inland freight, plus duties and or taxes which your country imposes upon imports. (we have no idea of what your country requires, check with your local authorities for that information).

BLANKET PURCHASE ORDERS: Blanket purchase orders are permitted to pre-approved orders. Release dates are firm and any deviations from the original release date whether early or late may incur penalties that may include but are not limited to restocking fees and shipping charges. Cancellations of blanket purchase orders are not permitted. Please call for payment terms.

RETURN RESTOCKING FEES / 10%: Normal stock items may be returned within 30 days with a 30% restocking fee (unless is it our mistake of course). The original shipping costs and those involved in returning items to us are not refundable. If any doubt as to what you’re ordering, please request a sample which we will be happy to send. We send all samples by US mail in a bubble pack. If you prefer to have items sent by over night and have a UPS or Federal Express shipper number, we will use your account and ship overnight, second day or whatever you prefer. Custom made orders are not returnable. Returned items must be resalable. If one package of an item is opened, reseal that one package and return which is acceptable as long as all items are replaced in it. (we will then reopen, recount and repackage those items)any plastic card orders ( blank or printed ) can not be returned, unless a mistake is made on Compucard’s behalf.

Any orders that are not properly packaged when returned will not be refunded.

CANCELLATIONS OF SPECIAL ORDERS: Printed items or Imported items that have to be special ordered may be canceled in some cases but some charges may still be occurred and chargeable. In the event the entire order has been manufactured, processed, and/or shipped, cancellations will not be accepted. You will be responsible for all work done to the point of cancellation including any special materials which may have been ordered for that job. Remember imported items are on a different time zone later than ours and it takes time to email back and forth to get answers. On imprint or custom orders there is a 5% possible over/under run that will be invoice accordingly.

SHIPPING METHODS: We use UPS (all services) or Federal Express for the bulk of our smaller shipments. There are additional charges for Residential deliveries if not stated at the time of the order and will be invoiced accordingly. We can arrange for shipments to be made by truck freight, air freight or by ocean/boat. We prefer NOT to ship by US mail because of tracking problems and must warn that lost shipments by the U.S. Post Office may occur long delays in finding out information and product recovery or insurance claims. We do not replace lost orders by the USPS.  It may take up to 3 months for claims done through the postal service.  We do not ship by COD.